Exchange & Return Policy

At Anantaaa, we want you to have a seamless shopping experience. Please read the following policy carefully before requesting a return or exchange.

Returns

We offer a 7-day return policy from the date of delivery.

For eligible returns, no monetary refunds will be provided. Instead, you will receive an Anantaaa Gift Card of equal value to the returned product.

A ₹100 return fee, including reverse logistics, will be applicable per order. This fee will not apply in cases where you receive a damaged or missing product and report the issue within 24 hours of delivery.

Eligibility for Return

To be eligible for a return:

  • A return request must be raised within 7 days of delivery.
  • The product must be unused, unworn, and in brand-new condition.
  • All original tags must remain attached.
  • The original invoice, packaging, and tags must be intact.
  • The product must not have any stains, marks, damage, or other signs of use.
  • All embellishments, accessories, and components must be intact and in their original condition.

Returns Will Not Be Accepted If:

  • The return request is raised after the permitted return period.
  • Any item or component included in the original shipment is missing.
  • The product has been damaged due to misuse or improper handling.
  • The product has been used or opened, unless it was received damaged.
  • A complimentary/free gift received with the order is not returned along with the product.
  • Individual items from a promotional or bundled package are returned separately.
  • The item is a sale product or was purchased using a credit note.
  • The product is sent back without a return request being raised and approved beforehand.

Anantaaa reserves the right to reject a return if the product does not meet the conditions mentioned above.

Return Process

To initiate a return, WhatsApp us at +91 92663 47555 with:

  • Your order number
  • Product details
  • A brief reason for the return

Our Customer Care team will review your request and respond within 24 hours. Once approved, the product will be collected through our reverse logistics service.

Please note that the ₹100 return fee will be applicable unless the product was damaged or missing and the issue was reported within 24 hours of delivery.

Damage & Missing Product Policy

If you receive a product that is damaged, defective due to manufacturing, or damaged during transit, please contact us within 24 hours of delivery.

In case of a missing product, the issue must also be reported within 24 hours.

After verification, Anantaaa will arrange a replacement where applicable. Only 1 exchange will be allowed against every unique order.

Please note that we do not provide monetary refunds for damaged or defective products. Only a replacement will be arranged after verification.

Exchanges

Exchange requests are accepted within 7 days of delivery.

Products can be exchanged only if they are:

  • Unused and unworn
  • In their original condition
  • Packed in the original packaging
  • Accompanied by all original tags and accessories

A ₹100 return fee, and reverse logistics for both ways, will be applicable.

To request an exchange, WhatsApp us at +91 92663 47555.

Average response time: 3 hours.

How to Use Your Anantaaa Gift Card

  1. Visit the Anantaaa website and add your preferred products to your cart.
  2. Proceed to checkout.
  3. Select the option to apply your Anantaaa Gift Card.
  4. The eligible gift card amount will be automatically deducted from your order total.

Your Anantaaa Gift Card does not expire and can be used at any time.

For assistance with using your gift card, WhatsApp us at +91 92663 47555, between 10 AM and 6 PM, Monday to Saturday.

Cancellation Policy

For both COD and prepaid orders, cancellation is not possible once the order has been shipped.

For prepaid orders that are cancelled before shipment, where cancellation is permitted, no bank refund will be provided. Instead, an Anantaaa Gift Card of the eligible amount will be issued.

Customised Jewellery

Customised jewellery is non-returnable and non-exchangeable once the order has been placed.

However, if you receive a customised product that is damaged or defective, please contact us within 24 hours of delivery at +91 92663 47555 and provide clear photographs of the product.

Our team will verify the issue and, if the damage is confirmed, arrange a replacement.

Need Help?

For any questions regarding returns, exchanges, cancellations, or gift cards, please WhatsApp us at:

+91 92663 47555

Customer Care Hours: 10 AM – 6 PM, Monday to Friday

Average Response Time: 3 hours